Course Description

Hour 1 of CAETA's 4 part Special Series:Owner-Present Euthanasia in Animal Shelters, focuses on communicating with pet owners over a series of 3 videos including: understanding owner needs, establishing trust and answering important questions.

Course curriculum

    1. Communication with Pet Owners Introduction

    2. Communication with Pet Owners Part 1: Understanding Their Needs

    3. Communication with Pet Owners Part 2: Establishing Trust

    4. Communication with Pet Owners Part 3: Answering Important Questions

About this course

  • $30.00
  • 4 lessons
  • 1 hour of video content


DVM, MS, CHPV, CCFP Kathleen Cooney

Kathleen Cooney has been practicing advanced end-of-life care since 2006. She is well-known for her work in companion animal euthanasia and has authored two books on the subject. Dr. Cooney has collaborated in euthanasia training for the AVMA, AAHA, IAAHPC, HABRI, the Fear Free program, and is founder and Director of Education for the Companion Animal Euthanasia Training Academy. The core certificate program is Dr. Cooney's design and is based around the 14 Essential Components of Companion Animal Euthanasia. She is a strong advocate for best practices in all aspects of end-of-life care and speaks nationally and internationally on such topics. Dr. Cooney is also the founder of Cooney Animal Hospice Consulting and past President of the International Association for Animal Hospice and Palliative Care (IAAHPC) and remains active in their organization, including design of their Animal Hospice and Palliative Care Certification Program, launched in 2016. As of 2020, Dr. Cooney is working on becoming boarded in Animal Welfare through the American College of Animal Welfare.