Course description

Client communication is a crucial aspect of veterinary medicine. During emotional appointments like euthanasia, effective communication is essential. In this one-hour session, Dr. Kathleen Cooney delves into client dynamics, the importance of partnership in decision-making, and key phrases to build trust and rapport. Complex questions commonly asked during euthanasia will also be addressed.

Course curriculum

    1. Meaningful Client Communication in Euthanasia Work

    2. Meaningful Client Communication in Euthanasia Work Slide Deck

    3. End of Course Quiz

    4. End of Course Survey

About this course

  • Free
  • 4 lessons
  • 1 hour of video content